Frequently Asked Questions

Frequently Asked Questions

Our shipping costs are calculated based on the weight of the items being shipped. The minimum shipping cost is $10 per kilogram (kg). Shipping rates are determined by the weight of the items in your order.

There are no additional fees. However, extra costs may apply if a client requests local delivery of their goods.

You can track your shipments directly on our website.

Our air shipping option typically delivers within 5-7 days, while our sea shipping option generally takes between 35-40 days for delivery.

You can make payments through our website, at any of our branches, via direct deposit into our bank account, or through mobile money (Momo).

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